Refund policy

If you have any questions that are not answered below, please message us via the Chat With Us button on the bottom right hand corner of the website, email us on info@espressoworkshop.co.nz or give the Roastery team a call on 09 365 1463.

 

RETURNS

While we hope that your order arrives in perfect condition, we understand that there are occasions where you may need to return items to us. 

Please return your product within 30 days of receipt of the product and provide a proof of purchase.  Please specify whether you would like an exchange, credit or a refund.

Goods are returned to Espresso Workshop at your own expense unless the item is faulty. If you are returning items to us via courier, please ensure all items are packaged securely.
Please note that Espresso Workshop are not responsible for the damage or loss of items being returned.

EXCHANGES

You may exchange any items within 30 days of purchase. If you wish to exchange an item, please contact us as soon as possible and provide proof of purchase such as a receipt or order number.

FAULTY OR DAMAGED ITEMS

Our Roastery team takes great care checking all orders to ensure the goods meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us as soon as possible to arrange a replacement with free delivery.

Please be aware that general wear and tear of products, or a change of mind, does not constitute an exchange, credit or refund. We will replace or repair any goods deemed to be faulty but if we are unable to do this, a refund will be provided.

EXCEPTIONS/NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@espressoworkshop.co.nz.